Each photo is reviewed and optimized by our design team,

Please allow 2-9 business days to process your order(design and printing). 

Be sure to add processing time to your shipping estimated times.

 United States Free Shipping: 12-22 business days
Express Shipping(USPS/DHL): 2-12 Business Days 
 Canada Free Shipping: 15-25 business days 
Express Shipping(USPS/DHL): 2-12 Business Days
Australia + New Zealand Free Shipping: 15-25 business days
 United Kingdom Free Shipping: 15-25 business days
 Rest of the world Free Shipping: 15-34 business days
Express Shipping(USPS/DHL): 8-20 Business Days

Don't worry - Most products are being sent within 5 business days, we will always do our best to make sure your order will arrive on time! 

  • Safe and secure payments through the online e-commerce industry's most trusted payment providers Paypal® and Stripe®.
  • 24/7 Priority support via Email and Facebook Messenger.
  • Friendly customer support who are passionate about the hobby and excellent customer service.
How long will it take my order to arrive?
Products take an average of 12-30 days to be delivered after it's been marked as shipped. There may be some postage delays at certain check-in points where you may see your tracking status become "stuck" - please be patient as the postal service may be facing severe backlogs. Delivery may take longer to arrive to some countries with less efficient postal systems. If you have not received your item after 30 days, please contact us through email or our Facebook page support (Messenger).
 
Will you add more designs?
We are adding more every day! Check back often, or sign up to our VIP newsletter to never miss any important updates.
 
How do I get a refund?
Our products have been tested by our team and we always focus on quality rather than quality, If your product arrived broken/harmed/unusable, we will issue a refund right away. Unfortunately,  Because of the nature of our custom products, we cannot offer refunds for a product that arrived with bad printing - PLEASE READ CAREFULLY OUR PHOTO GUIDE TO ENSURE BEST RESULTS! 
 
How do i cancel my current order?
Order cancelations are allowed up to 1 hour after you submitted your order. 
anything thereafter will require a 30% cancelation fee, The reason is because once your order is submitted we are starting to work on it right away.
On some occasions we will be able to issue a refund/ cancel your order beyond 1 hour at no cost, it just depend, Email us. 
 
I ordered multiple items and only received one?
We have multiple suppliers for Special products who may have different processing times. As a result, sometimes your orders may arrive at different times, but there is no need for worry; any remaining items will usually arrive within days of each other.
If you have any concerns shoot us an email or send us a message on Facebook messenger.

When do I get my Digital Art File?
If you ordered a DAF with your order, it will be delivered to you via emal shortly after your order ships! Generally about up to 48 hours after shipment

Why don't I have an email confirmation for my order?
Please make sure you check your junk mail/spam folder to ensure it hasn't ended up in there. Another common reason this happens is that you may have entered the incorrect email at checkout. Please send us an email from your preferred email address for assistance.
 
How secure is my personal information?
We don't compromise on privacy and security. Our store runs on a comprehensive web platform that is provided by Shopify, a worldwide e-commerce giant that has been in the business for over a decade. You can be assured your credit card information and other personal info is well protected.
We don’t sell, lease or otherwise distribute any personal customer information.
 
How do I contact you?
If you need to chat with us for any reason, whether to enquire about a product or to request a return/exchange, you can Email us or send us a message on facebook messenger or email Help@Barklyshop.com