First of all we will note that it is very unusual that we are late in delivery times, in any case you can see the status of your order in the tracking link or email us to Help@Barklyshop.com and we will find out soon about your delivery, of course if there is an exceptional delay we will compensate you accordingly with love and licks 😉
We ship items separately because we have different print partners and we want to ensure you get your order quickly. As a result, sometimes your orders may arrive at different times, but there is no need for worry! Any remaining items will usually arrive within days of each other
Your order may have been sent to the wrong address; we recommend verifying the address. It is also possible that the sender tried to deliver the package to you several times and didn't catch you.
The orders within the United States are shipped via USPS while International orders are shipped via variety of carriers
You may not have heard from us yet because we only update by emails after your order has been shipped and has a tracking link, this can take between a week and 3 after you place your order.
If you order several products, they may come separately, because each product has its own special print, it will guarantee you a high quality product.
Email confirmation sent automatically after placing the order.
Please make sure you check your junk mail/spam folder to ensure it hasn't ended up in there. Another common reason this happens is that you may have entered the incorrect email at checkout. Please send us an email from your preferred email address for assistance.
Don't worry, if there is any problem with the image we will contact you soon to ensure you have a good enough image to use. We also have a photo guide on the site that will help you understand what the optimal photos to upload are.
All pets are welcome! We draw any pet on earth so long as we receive a great photo! So far we have printed dogs, cats, horses, birds, guinea pigs, micro-pigs and even fishes!
If you don't have a picture of the pets together, you can use an app that makes collages, or you can upload each pet separately
By the way, to provide you with the best product, we have decided that we allow up to 3 pets in the picture.
We focus only on the face of your pet area as requested by our skilled artists who recommend focusing on this area.
All changes must be made to an order within 2 hours after the time which it was placed. Keep in mind that we send your pet uploads to our artists directly after you order has been placed! Any adjustment after 2 hours is not promised.
If you ordered a DAF with your order, it will be delivered to you via email shortly after your order ships! Generally about up to 48 hours after shipment.
You can choose: Regular Size (30x50 Inch) Twin/Full Size(50X60 Inch) Queen Size (60X80 Inch).
Please be advised that Barkly has no return policy because of the nature of our personalized one-of a kind products. However, if something doesn't look right or is defective, we'll rectify the situation for you immediately.
Order cancelations are allowed up to 2 hour after you submitted your order. anything thereafter will require a 30% cancelation fee, The reason is because once your order is submitted we are starting to work on it right away. On some occasions we will be able to issue a refund/ cancel your order beyond 2 hour at no cost, it just depend, Email us.
Our products have been tested by our team and we always focus on quality rather than quality, If your product arrived broken/harmed, we will issue a refund right away. Unfortunately, Because of the nature of our custom products, we cannot offer refunds for a product that arrived with bad printing - PLEASE READ CAREFULLY OUR PHOTO GUIDE TO ENSURE BEST RESULTS!
We admit that it almost never happens with us, but if you still don't like the product for any reason, email us to Help@Barklyshop.comand we will make sure you are satisfied and wagging your tail;)
If you need to chat with us for any reason, whether to enquire about a product or to request a return/exchange, you can Email us or send us a message on Facebook messenger or email Help@Barklyshop.com
We guarantee Friendly & Fast customer support who are passionate about the hobby and excellent customer service.
We sure do! We work with pet influencers and human influencers. If you have have a lot of followers on social media, we can definitely work together!
We often create free product with your design! You send us the photo, we send you the finished masterpiece! In return, all we ask is that you feature our brand on your pet's social media accounts, using the hashtag #Barklyshop.
Please email us at firstname.lastname@example.org to enquire.
Yes! We believe that every animal matters. Therefore, protecting animals is vital to both our survival and humanity. That's why we decided to donate 10% of all our incomes to Best Friends welfare.
We accept American Express, Discover, MasterCard, Visa and PayPal.
Because these are customized products we charge at the time of purchase.
Email us to Help@Barklyshop.com with your current email and your new email and we will take care of updating your account information for you.